The Influence of Emotional Intelligence and Stress Management on Innovative Work Behavior and Employee's Performance

Abstract

Human resources are one of the important assets in an organization or company. They are one of the factors of production that play an important role in directing the company, maintaining and developing the company in the various demands of society. The COVID-19 virus has affected various sectors, and this has had a domino effect, such as an increase in the number of unemployed and a decrease in the quality of life of the community. So, to improve performance, several things need to be considered by an employee, namely emotional qualities. High emotional intelligence will help individuals deal with conflicts appropriately and create passionate working conditions, resulting in high work performance. The purpose of this study was to determine the effect of emotional intelligence and stress management on employee performance and innovative work behavior on employees at PT PLN (Persero) UPDK Kapuas. This research was done in the Pontianak area with a sample of 57 participants. In this research, the data analysis method used is the Structural Equation Model Partial Least Square (SEMPLS) method. To conduct analysis using the PLS method, this research is using SEM-PLS 3 software. The hypotheses of the research are H1: Emotional intelligence has a positive effect on employee performance. H2: Emotional intelligence has a positive effect on employees' innovative work behavior. H3: Stress management has a significant effect on employee performance. H4: Stress management has a positive effect on employees' innovative work behavior. H5: Innovative work behavior has a significant effect on employee performance. H6: Innovative work behavior mediates the relationship between stress management and employee performance H7: Innovative work behavior mediates the relationship between emotional intelligence and employee performance. The results of this study indicate that there is a significant influence of Emotional Intelligence and Stress Management on Innovative Work Behavior and Employee Performance among employees at PT PLN UPDK Kapuas Pontianak.

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