PENERAPAN PROTOKOL KESEHATAN PADA LAYANAN UPT PERPUSTAKAAN UNTAN DI MASA PANDEMI COVID-19

Abstract

Abstract

This study discusses the Application of Health Protocols at the Untan Library UPT
Services during the Covid-19 Pandemic. The purpose of the study was to determine
the application of health protocols to Untan Library services and the obstacles faced
by the Untan Library in implementing health protocols. This study uses descriptive
qualitative methods with data collection techniques, namely observation, interviews
and documentation. The data sources of this research are the head of the library,
librarians and users. The results showed that the Untan Library UPT opened all
services during the covid-19 pandemic with the stipulation of health protocols for all
services. So that the service process that takes place is carried out in a different way,
namely the obligation to apply 3M (washing hands, wearing masks, maintaining
distance) when entering the library, the process of borrowing collections, returning
collections, using collections in on-site reading services and providing online services
for users who will make loan free letter. The obstacles faced are the concerns of
librarians in serving users during the pandemic, users who do not comply with health
protocols and users' dissatisfaction with services.
Keywords: Covid-19 Pandemic, Health Protocol, Library Service, Service Process.