ANALISIS KUALITAS PELAYANAN LABORATORIUM TERHADAP KEPUASAN MAHASISWA PENDIDIKAN BIOLOGI FKIP UNTAN

Authors

  • Eka Aryati Program Studi Pendidikan Biologi FKIP UNTAN

DOI:

https://doi.org/10.26418/jurnalkpk.v1i2.24929

Abstract

Abstract

This research aimed to analyze student"™s satisfaction on the quality of laboratory services in Biology Education. The exploratory research was used in this research. The subjects in this research are Biology Education"™s students of FKIP Tanjungpura University. The data were collected using questionnaire with Likert scale. Data were analyzed to reveal the picture on the ground that were collected descriptively by interpreting the results of data processing through the tabulation. The results of this research are: (1) The level of students"™s satisfaction to the services of laboratory/laboratory staff in the amount of 41.24% stated quite satisfied, 42.27% are satisfied, and 11.34% are very satisfied; (2) The level of students"™s satisfaction to the service of lab assistant in the amount of 40.21% stated quite satisfied, 40.21% are satisfied, and 12.37% are very satisfied; (3) The level of students"™s satisfaction to the equipment in the lab in the amount of 58.76% stated quite satisfied, 21.66% are satisfied, and 2.06% are very satisfied; (4) The level of students"™s satisfaction to the lab materials in the amount of 52.58% stated quite satisfied, 22.68% are satisfied, and 2.06% are very satisfied; (5) The level of students"™s satisfaction to the physical facilities and supporting laboratories in the amount of 46.39% stated quite satisfied, 22.68% are satisfied, and 5:15% very satisfied. Overall the level of student"™s satisfaction to the laboratory services of Biology Education in FKIP Tanjungpura University is quite satisfied.

 

Keywords: student"™s satisfaction, laboratory services, quite satisfied.

References

DAFTAR PUSTAKA

Barata,AtepAdya. 2006. Dasar-Dasar Pelayanan Prima. Cetakan Ketiga, November 2006, Jakarta: Gramedia.

Agustiono, Budi, dan Sumarno. 2006. Analisis

Pengaruh Kualitas Pelayanan Jasa terhadap Kepuasan dan Loyalitas Pasien Rawat Inap di Rumah Sakit St. Elisabeth Semarang, EKSPLANASI, Vol. 1, no. 1, April 2006, p. 1 – 18.

Bergin, Sarah. 1997. Communication is the Key to Customer Success, Transportation and Distribution, March: p.82 – 84.

Chandra, dkk. 2001. Analisis Kepuasan dan

Loyalitas Konsumen terhadap Tingkat Penjualan di Warung Bu Kris (Studi Kasus pada Ayam Penyet sebagai Menu Unggulan Warung Bu Kris). Jurnal Manajemen dan Kewirausahaan. Vol. 3, no. 2, September 2001, p. 85 – 95.

Engel, James F., Roger D. Blackwell, dan Paul W. Miniard. 1995. Perilaku Konsumen, Edisi Keenam, Jilid II. Jakarta: Binarupa Aksara.

Muafi dan Yuni Siswanti. 2007. Anteseden

Ekuitas Merek Perguruan Tinggi: SEM dengan Pendekatan Two Step. Manajemen Usahawan Indonesia, no. 03, TH XXXVI, Maret, 2007, p.27 – 34.

Prasetyaningrum, I.D. 2009. Analisis Pengaruh

Pembelajaran dan KualitasPelayanan Terhadap Kepuasan Mahasiswa dan Loyalitas Mahasiswa (Studi Kasus Pada Undaris Ungaran). Tesis Universitas Diponegoro. Semarang: Tidak diterbitkan

Sandjaja, B. dan Heriyanto, A. 2011. Panduan Penelitian. Jakarta: Prestasi Pustaka.

Setyadin, B. 2003. Reduksi Data melalui Analisis

Faktor Eksploratori. Makalah disajikan dalam Lokakarya Penelitian Kuantitatif di Malang tanggal 8-12 Desember 2003. Malang: Tidak diterbitkan.

Simonson, Itamar. 1993. Get Closer to Your

Customers by Understanding How They Maker Choices. California Management Review (Summer): p.68 – 84.

Sugiono. 2006. Metode Penelitian Administrasi.

Bandung: Alfabet.

Sukarso. 2005. Pengertian dan Fungsi Laboratorium. (Online http://wanmustafa. wordpress.com/ 2011/06/12/pengertian-dan-fungsi-laboratorium/, diakses pada tanggal 14 Juni 2016.

Syaodih, N. 2012. Metode Penelitian Pendidikan.

Bandung: PT. Remaja Rosdakarya.

Tjiptono, F. 1997. Strategi Pemasaran, Jilid II.

Yogyakarta: Andi Ofset.

Downloads

Published

2018-04-19

Issue

Vol. 1 No. 2 (2017): Oktober 2017

Section

Articles

License

Copyright Notice
   

An author who publishes in  Jurnal Kajian Pembelajaran dan Keilmuan agrees to the following terms:
  • Author retains the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons  Attribution-ShareAlike 4.0 License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal
  • Author is able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book) with the acknowledgment of its initial publication in this journal.
  • Author is permitted and encouraged to post his/her work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of the published work (See  The Effect of Open Access).